Troubleshooting tips part I: Implementing your ad code

Today, we're beginning a troubleshooting series to help you diagnose and solve common issues with your ads, search boxes, and account functionality. We're kicking things off with a look at how to correctly implement your ad code and an explanation of why ads may not appear on your pages at times.

First, the best way to ensure ads are served correctly is to copy and paste the code exactly as it's provided in your account. Changing the code and manipulating ad behavior aren't permitted by our program policies, and in most cases will prevent your ad from appearing at all.

If you've noticed that your ad units aren't showing ads, here are a few things to check for:

• Did you just add the code to that page? Relevant ads should appear on your pages shortly after you add the code, but sometimes it can take up to 48 hours for ads to show. This is because our crawler has to visit your page and determine its content so we can serve targeted ads.
  
  
• Does the code on your page match the code in your account? Make sure to copy the code exactly as it appears in your account, and paste it within the body tags of your HTML code. Be sure not to make any changes to the linebreaks of the code (e.g. pasting the code all in one line) as this will break the code and prevent ads from showing entirely.
  
  
• Are you using an HTML editor? Publishers often use a design-enhanced HTML editor like Macromedia Dreamweaver or Microsoft FrontPage (aka WYSIWIG, "what you see is what you get" software). If you use such an editor, you may see errors if you paste your ad code into a WYSIWYG view such as the "Design" or "Layout" view. For the ads to function properly, you'll have to copy and paste the ad code into the HTML source code of your webpage using the editor's HTML view or HTML insert function. Check for any additional tags inserted by the system or changes in the linebreaks.
  
  
• Are you using a content management system (CMS)? If you have trouble implementing AdSense with a specific content management system, we recommend searching for the name of the CMS (eg. Drupal, WordPress) and 'AdSense implementation'. You can also ask in the forum if other publishers have mastered similar problems, or contact your program provider directly.
  
  
• Are the ads inside nested frames? While you can choose where to position your ads on your pages, be sure to avoid embedding the ad code in excessive div tags or nested frames. Depending on your browser settings, implementing your ad code in this way might prevent ads from appearing correctly.
  
  
• Is JavaScript enabled in your browser? Ensure that you have JavaScript enabled in your browser, as this is necessary to view ads! If you're having trouble seeing the ads, please also check for any conflicting JavaScript on your site that might prevent ads from showing.
  
  
• Is your page dynamically generated? If you'd like to implement AdSense ads on a dynamically generated site -- for example, a site with session IDs or pages behind a login -- you should take a look at this Help Center entry for more information on how to receive targeted ads.

In the next part of this series, we'll provide tips to help you troubleshoot ad relevancy and targeting issues.

Posted by Ulrike Jung - Inside AdSense Team

An update from AdSense about the response to Haiti Earthquake

We've heard from many of our AdSense publishers about your concern for the victims of the recent earthquake in Haiti. We wanted to take this opportunity to let you know about some of the efforts Google is making to help the people of Haiti respond to this catastrophe.

Google is donating $1 million to organizations on the ground that are rescuing those still trapped and providing clean water, food, medical care, shelter and support to those affected. For more information on Google's efforts and opportunities to get involved, please visit the Google Blog.

Posted by Elizabeth Ferdon - AdSense Team

AdSense for Domains Expands Use of Keyword Hints

You asked for it, you got it! AdSense for Domains, which launched a year ago to help publishers earn revenue through ads placed on undeveloped domains, now uses optional keyword hints more often. These keywords are suggestions supplied to Google by domain owners about the types of content users are looking for when they arrive on an undeveloped domain. They are used to help our system determine the best ads to place on these domains. For example, with the domain www.rockstarsand.com, a publisher might suggest the keywords "bitumen" and "mining" so that ads may appear from advertisers offering oil extraction products.

Keyword hints remain optional. When keyword hints are provided by the publisher, our ad-matching systems will use them more often. As always, we aim to provide the most relevant ads for the user, the best value for advertisers, and the best returns for publishers. This means in some cases, keyword hints will be ignored when we have evidence that other targeting approaches perform better.

Instructions for setting keyword hints for your domains can be found here.

The AdSense for Domains team is continuing to work on additional product improvements, that we will be announcing in the coming months.

Posted by Randy Heath - AdSense for Domains

Site maintenance on Saturday, January 9

This Saturday, our engineers will be performing routine site maintenance from 10am to 2pm PDT. You'll be unable to log in to your AdSense and Ad Manager accounts during this time, but we'll continue serving ads to your pages and tracking your clicks, impressions, and earnings as usual. In addition, your ad targeting won't be affected.

We've converted the maintenance start time for a few cities around the world:

Istanbul - 8pm Saturday
Sao Paolo - 4pm Saturday
Oslo - 7pm Saturday
Nairobi - 9pm Saturday
Auckland - 7am Sunday

If you'd like to learn more about what goes on during these maintenance periods, check out this Inside AdSense post.

Posted by Dia Muthana - Inside AdSense Team

Happy New Year

Wishing all our publishers a very Happy New Year!

Posted by Dia Muthana - Inside AdSense Team